HELPING US ALL TO STAY SAFE
Along with everyone, we at Vision Nails are taking the spread of Coronavirus (Covid-19) extremely seriously. It goes without saying that the safety and wellbeing of our customers and the community is our primary concern, and as such we are sending this message to share how we’re approaching the situation and what we can do to help you.
For this reason, from the 24th December 2020 our store and Nail salon are temporarily closed, but our online business remains open.
Be assured we’re taking all the necessary steps to provide a safe and healthy working environment. Our warehouse has elevated their high standards of hygiene and cleaning regimes including thorough, frequent hand-washing, particularly for those areas touched regularly by team members and customers. Our teams will continue to follow the advice and will react accordingly to the advice we are given.
We understand and appreciate that during these uncertain times, your business may experience some difficulties, and we want to be in a position to help where we can, in order to help:-
Courses that are paid for are going to be moved to different dates, and no extra costs will occur.
For any vouchers you receive from us this month, we will extend the length of time they’re valid for.
We appreciate that this is a difficult and fluid situation, and we want you to know that we are here for you and we will use social media to post updates of the situation. If you are not already, feel free to follow us on Facebook.
We’ve tried to answer your frequently asked questions below, but if you have any specific questions, please see our contact form.
Frequently Asked Questions
My training course has been cancelled how do arrange a rescheduling/refund
Unfortunately we are not offering any refunds, the courses are simply going to be moved to another date in time.
Scheduled to attend a training course from 1st January onwards?
We continue to monitor developments with CV-19 and will contact you directly should we need to amend your booking in any way.
Is your company still delivering?
Yes, we are currently still dispatching goods to our customers. Due to the current circumstances this is being monitored daily and any updates to this service will be communicated to our customers. Due to our stores being temporarily closed, we have made the decision to suspend click and collect until the situation changes, home deliveries will remain as usual.
Should I be concerned regarding stock levels?
We are continuing to receive deliveries of stock into our distribution centre and receiving regular updates from our suppliers. Due to the current circumstances and demand for certain lines of goods we cannot guarantee stock levels for all products.